More about R-Go Tools

✓ Safe online shopping

✓ Shipped from european warehouse

✓ Certified ergonomic

✓ 30-day return policy

Exchanges, returns & warranty

Would you like to return a product, has something gone wrong, or have you received the wrong item? Select the option that applies to you below.

I want to return an item.

Exercise your right to cancel within 30 days of receiving your order.

My product is faulty.

Find out how to make a warranty claim for your mouse, keyboard or accessory.

I received the wrong or a damaged item.

Please contact us straight away and we’ll resolve the issue as soon as possible.

Returns within 30 days

Have you ordered a product but decided that you don’t want to keep it after all? In that case, you can exercise your statutory right of withdrawal.

For products purchased via our online shop:

  1. Notify us of your return Notify us of your return within 30 days of receiving your order using the form below.
  2. Return the product Please return the product to us within 14 days of notifying us of your return.
  3. Get your money back Once we have received your return and checked the product, we will refund the purchase price within 10 days using the same payment method you used for your purchase.

Important: You may test the product in the same way as you would in a shop. Please return the product complete and, preferably, in its original packaging.

You are responsible for the cost of returning the item. If the product has been damaged as a result of excessive use, we may charge you for any loss in value.
Log in using the button below to start the returns process.
The email containing your order confirmation from R-Go Tools includes an MS-UK code. On the form, enter only the digits following this code.
Click here to log in

For products purchased from another supplier

Did you purchase your R-Go Tools product from another supplier? If so, please contact the supplier directly to arrange the return of your product.


If this isn’t possible, or if you have any questions, please complete this form and we’ll get back to you as soon as possible.

For partners:

Are you a partner? If so, please log in via our partner portal.

Don’t have a login yet? Please contact your account manager.

Go to the partner portal

Is your product faulty? Make a warranty claim

Is your mouse, keyboard or accessory not working properly? It may be covered by the warranty.
    • Statutory warranty You are entitled to a product that is free from faults. This means that, under normal use, the product should perform as you would reasonably expect it to.
    • Manufacturer’s warranty R-Go Tools also offers a manufacturer’s warranty of up to two years against manufacturing and material defects.
Examples of possible warranty claims:
    • Keys do not respond properly during normal use.
    • A mouse no longer works despite there being no visible damage.
    • A cable or connector is not functioning properly.
    • The product stops working during normal use.
The warranty does not usually cover:
  • Damage caused by drops, knocks, moisture or water.
  • Normal wear and tear.
  • Incorrect use.
  • Damage caused by DIY repairs or modifications.
  • Use outside the product’s specifications.
Warranty procedure
  1. Report the fault. Complete the warranty form.
  2. Send the product to us for assessment. Once you have received our response, you can send the product to us for inspection. You are initially responsible for the cost of postage to us.
  3. We will inspect the product. We will assess whether the product is faulty and whether the fault is covered by the warranty.
  4. If the product is faulty and covered by the warranty.You will receive a replacement product free of charge.
  5. If the product is not faulty and/or is not covered by the warranty We will return the product to you. In this case, you will be responsible for the return postage costs.

Please note: Do not send a product back until you have contacted us. This will enable us to assess your request more quickly.

Make a warranty claim

Wrong item or damaged on delivery?

Have you received the wrong product, or did your product arrive damaged? Please contact us immediately and we’ll resolve the issue as quickly as possible.
Please get in touch

Frequently Asked Questions

Can I try out the product?
Yes. You may test the product just as you would in a high-street shop.

Once we’ve received your return and checked the product, we’ll refund the purchase price within 10 days via the same payment method.

If you exercise your right of withdrawal, you’ll need to cover the return costs yourself. In the case of a warranty claim, we’ll first assess whether the product is faulty and covered by the warranty.
In that case, you can collect the product yourself or pay the postage costs to have it sent back to you.

Contact

Do you have any questions about returns or the warranty? Please get in touch with us.

Email: support@r-go-tools.com

Contact site: /contact/